Product Warranty

We warrant that our products purchased from this Site will be free from material defects for the following periods, commencing in each case on the date the products are delivered to the common carrier for shipment to you:
Belt: 90 days
Belt module: 1 year
Watch: 1 year

The warranty does not apply to any defect in the products arising from: (a) normal wear and tear; (b) wilful damage, abnormal or improper use, storage or working conditions, accident, negligence by you or by any third party; (c) if you fail to operate or use the products in accordance with the user instructions; (d) any alteration or repair by you or by a third party who is not one of our authorised repairers; or (e) any specification provided by you. Additionally, the warranty does not apply to (i) consumables, such as replaceable batteries; (ii) any product which has been opened or tampered with (except to replace batteries); or (iii) any product with an illegible serial number.

If products fail to comply with the warranty above, your sole remedy is to return the products to us for repair or replacement. Before returning any products, please request a return authorization number. We may reject any returned product that is not in its original packaging and marked with a return authorization number.

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